Mosaic Avenue Realty Ltd. and its affiliated companies (Mosaic) recognizes the importance of personal and data privacy of its customers and treats all personal and private data provided to us as confidential. We comply with the requirements of all applicable laws, including the British Columbia Personal Information Protection Act (PIPA) and Canadian Anti-Spam Legislation (CASL).
This privacy policy applies to personal information that is collected, used or disclosed by Mosaic through the use of our website, in providing information and services to our customers, or other purposes set out in more detail in this policy.
The term “personal information” means information that is capable of identifying you as an individual, or as otherwise defined by applicable law(s).
Summary of Principles
Mosaic is committed to complying with applicable privacy and other laws governing our communications and the collection, use and disclosure of your personal information. The guiding principles of this policy are set out below.
Accountability
Mosaic is responsible for personal information under its control and shall designate one or more persons who are responsible for Mosaic’s compliance with the principles contained in this privacy policy and for compliance with applicable law(s).
Identifying Purposes for the Collection of Personal Information
Mosaic shall identify the purposes for which your personal information is collected at or before the time that the information is collected.
Consent for the Collection, Use or Disclosure of Personal Information
Mosaic will obtain your consent of for the collection, use or disclosure of personal information as set out in and in accordance with applicable law(s).
Limiting the Collection of Personal Information
When required by applicable law(s), Mosaic shall limit the collection of your personal information to that which is necessary for the purposes identified by Mosaic. Mosaic shall collect your personal information by fair and lawful means.
Limiting the Use, Disclosure and Retention of Personal Information
Mosaic shall not use or disclose personal information for purposes other than those for which it was collected, except with your consent or in accordance with applicable law(s). Mosaic shall retain personal information only as long as necessary for the fulfillment of those purposes.
Accuracy of Personal Information
Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
Security Safeguards
Mosaic shall protect your personal information by using security safeguards appropriate to the sensitivity of the information.
Customer and Employee Access to Personal Information
Mosaic shall inform you about the existence, use, and disclosure of your personal information upon request and shall give you access to that information in accordance with applicable law(s). You have the right to challenge the accuracy and completeness of the information and have it amended as appropriate.
Challenging Compliance
You have the right to address a challenge concerning compliance with the above principles or with applicable law(s)to the designated person or persons accountable for Mosaic’s compliance with this privacy policy.
Detailed Privacy Policy
Accountability
Mosaic is responsible for ensuring compliance with this privacy policy and with applicable law(s). Mosaic has designated a Privacy Officer, whose contact information is below, who is accountable for compliance with this policy and with applicable law(s). Other individuals may be delegated to act on behalf of the Privacy Officer or to take responsibility for the day-to-day collection and processing of personal information.
Mosaic is responsible for personal information in its possession or control. Mosaic shall use appropriate means to provide a comparable level of protection while information is being processed by a third party.
Identifying Purposes for the Collection of Personal Information
Mosaic collects personal information for the following purposes (“identified purposes”):
To establish and maintain responsible commercial relations with customers and to provide ongoing service;
To understand customer needs and preferences and to provide customers with information related to those needs and preferences;
To develop, enhance, market or provide products and services to customers including contacting customers for these purposes using any contact information that was provided to Mosaic;
To manage and develop Mosaic’s business and operations, including personnel and employment matters; and
To meet legal and regulatory requirements.
When and as required by applicable law(s), Mosaic shall specify the identified purposes at or before the time personal information is collected. Upon request, persons collecting personal information shall explain these identified purposes or refer you to a designated person who shall explain the purposes.
Unless permitted or required by applicable law(s), Mosaic shall not use or disclose for any new purpose personal information that has been collected without first identifying and documenting the new purpose and obtaining your consent.
Mosaic Privacy Officer
Mosaic’s Privacy Officer is as follows:
Clint Murphy, Privacy Officer
Telephone: 604.685.3888
Email: privacy@mosaichomes.com